Too big to tweet, too boring for Facebook

Thought #55

Using Facebook as a PSA system is a great idea. It’s cool to see people spreading the word about Amber Alerts and other time-sensitive messages over social media channels. The problem is when the post that the child was found is hidden way below the post that says the child is missing. These actions (the finding and the losing) happen in a chronological order. Therefore the finding should appear at the top of the chronological list. Except Facebook is curating content so that items that meet a set of rules only understandable to Facebook appear at the top of the list. In this case, the losing of the boy generated tons of comments. It was deemed more important and bumped to the top of the list. The finding of the child was met with sighs of relief and fell below the fold.

Thought #54

I like a good curated experience better than the next person. I think that’s why Spotify is not for me. I’m an old-fashioned kind of girl. I have a favorite DJ (John in the Morning on KEXP) and he turns me on to new music. I will take his recommendations and browse the iTunes store and Amazon MP3s (I only buy from Amazon now though—fewer DRM restrictions) and listen to the related artists. I buy what I like, and add the new songs to existing playlists or create new ones. Could I apply that same process to Spotify? Probably. But it feels harder somehow. Like I have less control over the experience and the music. There’s no help there, no recommendations. There’s no process of discovering new things I will like. Maybe there is; at this point, that’s my perception. I do like Turntable though. It’s nice to turn it on to a fun channel and listen to what other like-minded people like. The only thing missing is a Buy button.

Thought #53

Another thing that got me wondering at UI16: the number of people in the room my age or older. I was surprised by the general middle age of the people present. I expected the attendees to trend toward a younger crowd. Was this due to the experience level of the folks in the room? Our familiarity with the sponsor organization? Access to budgets to be at the conferences? Maybe they are learning it all in school while we are learning it on the job. Or was it something else…was it because younger designers know (or think they know) how to design for mobile and handheld devices because they were born with cell phones in their pockets? It’s native to them in a way it cannot be for the rest of us.

Thought #52

At UI16 in Boston last week, I witnessed the second reference to Google+ as a professional network in about three weeks. Statistically speaking, these data are not impressive. But anecdotally, they are interesting. The idea of using Google+ as a collaboration space—a space away from your friends (on Facebook) and away from your resume (on LinkedIn)—within a private networking is fascinating. It’s fun to think geeks and academics have a new place to hang out together and talk about research and writing. I wonder, and kind of hope, it will catch on for this specific purpose. It doesn’t seem like it’s catching on for any other purpose.

Thought #51

Why did they change the shape of the butter? Did the butter just wake up one morning and say, “I need a new look.”? Or did it suddenly realize its past has all been a façade and declare, “Hey, it’s time to face facts people. I’m fat. That’s right…fat…and short. It’s time that I revealed my true fat self. No more tall skinny sticks for me.”

Thought #50

Instead of doing the work that’s causing me stress, I’m stress eating like there’s no tomorrow. Except there is a tomorrow. You know how I know? Client meetings. Lots and lots of client meetings.

Thought #49

I spent 100 bucks at Whole Foods the other day and I feel like I came home with a bag full of bread and cheese. Now my brain is telling me it’s the best damn bread and cheese I’ve ever eaten. Is it really? Or is my noggin trying to avoid the cognitive dissonance associated with spending 100 bucks on bread and cheese? This is my brain. This is my brain on cheese.

Thought #48

NPR referred to this kid as a mastermind. He’s 19. Call me ageist, but that seems a little young to be a mastermind.

Thought #47

Don’t worry, you didn’t miss random thoughts 1-46. I just thought I would start in the middle. And 47 seemed like a good number.

Ok here it is. Once and for all people, lions do not live in the jungle. Tigers live in the jungle. Tigers don’t have spots; they have stripes. Lions are born with spots, but they lose them when they become teenagers. Thank you. That is all.

“To thine own self be true,” or be yourself for Halloween

Rather than getting dressed up and walking around the neighborhood, blending with children of all ages, reveling in their delights, and soaking up vicarious thrills and chills, I was stuck in class last night. Monday is a school night for me and ditching class for Halloween is a no-no. Mostly because I’m a big nerd, but also because…well, really just because I’m a big nerd.

Driving home from Harvard Square, I passed several Trick-or-Treaters wandering aimlessly in a sugary daze. Their costumes were great. Silly, obvious, creative, esoteric, nonsensical, and beautiful. It reminded me of a class from a few weeks back. We were discussing Shakespeare (as one is wont to do in a class on Shakespeare). Specifically, we were discussing the concept of character in Shakespeare.

Characters, in Shakespeare’s time, were letters on a page. They were symbols and hieroglyphs. The Bard used the word character as a simile for handwriting. There was no concept of character as we know it, as a person, persona, or personality. There were plays, and there were parts. And there were actors to act them. It’s like that great scene stealing moment in Shakespeare in Love (yes, I am going to make a goofy but apropos pop culture reference) when Ben Afflect (yes, really, Ben Affleck) struts into the theatre and demands, “What is the play, and what is my part?” Plays and parts. “All the world’s a stage and all the men and women merely players.” (Shakespeare said that in As You Like It, Act II, Scene 7.)

Halloween is about parts and playing and costumes. That reminded me of a recent chat with a friend about her daughter playing dress up. We reminisced about our own childhood dress-up days. I remembered walking around in my mother’s high heels, pretending to strut in front of her tall mirror while throwing shawls over my shoulder and wrapping scarves around my neck.

And then we talked about my friend’s new volunteer position, the first formal work she’s done since having two kids. We talked about how strange it was for her to get dressed to go to the opening event in her official capacity. She wanted to make a good impression, one that screamed, “I’m not just a stay-at-home mom! I belong here!” She needed to look smart and artsy, professional but not boring, memorable for the right reasons. I could relate. Every morning I think, Who am I going to be today: artsy, professional, fun, silly, serious, an eclectic combination of those characteristics, or will jeans and a sweater do?

My friend and I talked as most of us talk about our jobs and our lives, our personalities and our roles in terms of the clothes we wear. We claim to put on different hats. They say, The clothes make the man. Dress for the job you want. We don costumes every day. Those costumes reflect our characters. For some people, this is a simple decision: same costume, different day. For others of us, the costume changes with a mood, our plans, with the weather. Some of us dress for whatever role is most important to us on a given day. With so many varying roles to choose from—sister, daughter, friend, neighbor, niece, wing-woman, wife, partner, consultant, designer, godmother, confidante, pal, athlete, scholar, professional—the changes in costume can be more dramatic. Each of these characters has its own wants and needs and ways of expressing itself, making these roles tough to balance in the best of times.

In tough times, when the push and pull of competing roles gets overwhelming, it’s helpful to have a sturdy shoulder to, hmmm, not cry on exactly, but rest on. I took advantage of a friend’s shoulder a few months back. (It was a four funerals and a wedding kind of summer.) The Shoulder I chose was very supportive. It allowed me to play my Needy Friend, Seeking Advice role. As the need passed, I shrugged off the empathy on offer. Summer turned to fall. The weather changed. My wardrobe changed, and so did my attitude. School started anew. When The Shoulder suggested (the very same evening of the lecture on character) that my stress was due to a “situation” that needed to be “resolved” so I could fix the “fragmented aspects” of my life, I realized suddenly that there was nothing to fret over. I thanked The Shoulder for his kindness and explained that I was okay. Better than okay, in fact. I was good. I wasn’t Humpty Dumpty. I didn’t need horses or men or glue to put me back together again. Because nothing was broken. Each role we play is a part of us. I can change my costume and still be me. I bet you can too.

I said to The Shoulder, perhaps it’s best to think of life this way. We are all men and women of parts. The parts are what make us whole.

“No he can’t read my poker face”

I’ve always known that I have no poker face. This fact is a point of pride for me. Although on the rare occasion when I want to negotiate with a car salesman, I generally end up getting screwed, I appreciate the fact that people almost always know what I’m thinking. (I hope they appreciate it too.) Forget wearing my heart on my sleeve; my feelings are plainly written across my face.

I learned today that I also don’t have the equivalent of an online chat poker face. A witty salesman named Simon—analogies to Simon Says and the Pied Piper are suddenly running through my head—got me to give up some information today that I wanted to keep to myself. It turned out well in the end. But had it gone the other way, I could have learned a very hard lesson about my online privacy.

It all started out as an innocent chat. We were just talking (boy, if I had a nickel for every time I used that line as a teenager…). That’s how it always starts. Just talking. I was researching a merchant account provider for a client’s new ecommerce site. This is a thing I know almost nothing about: the back end of credit card processing for online retailers. And I wasn’t in the mood to talk to a salesperson. So I took advantage of the online chat feature. Simon eagerly popped into that happy little window docked in the corner of my browser. He answered all of my questions and then asked a few of his own. When I asked about higher education discounts, he asked what school I was referring to and what they were selling. I answered the latter question and declined to answer the former. The answer to the product question is digital downloads. Simon understood that I couldn’t divulge the name of my client. And he seemed genuinely interested in the digital downloads.

“Very green,” he typed.

I sent him back a smiley face. He took that as encouragement and buttered me up by asking, “Are you interested in our partner program?” He explained that if my client bought their service, I would get a commission.

I typed, “I think that would violate the terms of my contract with them. And they are a law school, so I probably shouldn’t mess with them. Thanks for asking. But no thanks.”

He laughed in reply and was understanding once again. “We work with lots of universities. You may be able to negotiate discounts with our enterprise team.”

“Great,” I typed. That was helpful information and it got them on my shortlist.

What I didn’t realize was that Simon had me right where he wanted me. And then he pounced. “Can I get your name and email for my boss? So we can send you an email with his contact information.”

I typed my email address and let him know I would have my client contact his boss directly. A split second later, the following words appeared in the popup window. As I read the words, the happy ding sounding the new message suddenly sounded like funeral bells: “if it’s [Acme University] my boss is going to @#$! himself.”

My mind raced. It stopped. It started. How did…What did I…What the f…. With a brief pause for me to giggle and think, Did he really just…? And then back to panicking, Hmmm…Email…Oh, my Web site…Dammit! It took Simon approximately 0.4 seconds to go from my email address to the name of a major university that I work with. Extract the domain name from the email address, put a www in front of it, stick it in a browser, and hit Enter. One click to the About page and there it is.

It took another 0.4 seconds for me to beat myself up and formulate a response. Rather than confirm or deny, I went with the un-denial. I replied, “no comment.”

That earned me another smiley face and a very eager inquiry regarding what other questions he could answer for me. We chatted a bit more and I pondered whether I had done the right thing for my client or if I had been naively duped by a clever 23 year old salesboy. (For the record, I have no idea what Simon looks like, but I’m imagining a young, floppy-haired, techie, hipster who rides a bike to work and listens to bands I’ve never heard of.)

As I write this now, I realize the part that really stings is that I reluctantly learned two lessons I would have preferred to avoid. 1) That my clients really do have legitimate reasons for asking me not to list their names on my Web site. And that they are in fact looking out for their best interests and not in fact trying to screw me out of taking credit for the really good work I do for them. Sigh. And 2) I now know what it feels like to be completely disarmed by some flattery, a little witty banter, and a clever boy with a better online chat poker face than I’ve got.

“You flash that smile and make your clients do what you want them to do, even when you’re wrong,” Best Tech Guy said to me once. “Turnabout is fair play,” Mr. Snarky says to me often. Is it really?

In this case, my openness worked to my client’s advantage. Simon used his powers for good, and his boss offered them a juicy discount. But it could have gone the other way. My inadvertent disclosure could have made the prospective vendor see dollar signs. I would have wasted my client’s time. I could have looked like an ass for recommending a vendor that attempted to overcharge my client with malice aforethought. And it would have been entirely my fault for trusting in all this internet stuff. But hey, I sort of have to, right? I’m adding this to the list of occupational hazards. If I don’t fully embrace the technologies and communities I help design, then I would be a hypocrite who’s not very good at her job.

This post is actually, ridiculously, not at all ironically awesome

Confession time: I’m particular about words, and I always have been. I’m an avid reader, and love to write. But I struggle sometimes when I communicate. This may (or may not) be super obvious to the people who know me well. Sometimes when I’m overtired or worn out, I stutter and lose words—that’s how it feels in my head. I attempt to speak, to use the perfect word, but my brain goes dark. There’s a gaping black hole the size and shape of the universe where the word should be. It’s incredibly frustrating, which makes me upset, which worsens the situation. I have taken to calling this condition stress dyslexia.

I bring this up because I was recently catching up on some reading on my iPad. The Dictionary.com app popped up the Word of the Day. It was a word that I knew, but I followed it anyway, just for fun. (Side note, the iPad app is not great, but it’s okay. The Word of the Day push feature works well, but doesn’t automatically update today’s word when you click through.) Beside the definition of the word that I followed (that I cannot recall now), there was an article about dyslexia. Due to my recent obsession with this condition, I gave it a read. It turns out it’s not a retention or memory problem but a problem with recall. Yup. I got that. Nothing wrong with my ability to learn words or my memory. I just can’t conjure the words I need at crucial moments.

Perhaps that’s why I try to be so particular and tend to criticize others’ word choices. (For the record, that’s a reflex, an impulse, and not something I do with malice aforethought or intent to criticize.) For me, writing is easier than speaking. I can take the time to make deliberate word choices and edit those choices. When I’ve had a good night’s sleep, I do ok in person. I am probably never as clear as I think I am except in those rare moments of controlled rage when I manage to say the things I want to say exactly how I mean to say them. Perhaps the adrenaline helps. That seems like a reasonable assumption based on the drugs used to improve kids’ attention spans. (But that’s another tangent or possibly two tangents, not necessarily on the same curve.) I am easily distracted, but that’s not the same as having an attention problem. I don’t think.

Back to bad word choices. My husband and I were recently driving through one of the wealthy Boston suburbs (one of the Ws) and drove past a pack of teenagers waving signs and shouting at passing cars. If you’re thinking car wash, you guessed it. There were easily 12-15 of them on the corner attempting to raise money for a 9-11 memorial. I know that because one of them was holding a sign that said “help impact the 9-11 memorial.” My reaction to this was slow…very, very slow. I mean I’m pretty quick most days, but this was…wow, really? Did they really say that?

Not only is “impact” the most overused word of this and the last few years, but I’m struggling to think of a word that could be less appropriate in the context of a 9-11 memorial. We want to support, build, raise (not raze) a 9-11 memorial. We do not want to have any sort of impact on it whatsoever. We may want to have a positive impact on fundraising efforts, but that is not the same thing, and that’s not what the sign said.

Words can be trendy. I get that. I’m just as guilty of following the trends as the next person. Often those trends relate to slang or neologisms that spread through casual conversations or evolving business practices. All perfectly natural. I am especially prone to overusing slang when my stress dyslexia kicks in. It’s the propagation of misused and meaningless words that I find intolerable.

I blame consultants (like me) for the proliferation of empty jargon. In fact, I had a boss about five or six years ago who used the word impact so frequently, it’s possible that he is Patient Zero for the Impact virus. The fact that this disease has spread among children is a travesty of the highest order in my opinion.

It makes me wonder how this happened. Are their teachers responsible for not teaching them proper grammar? Is it because they are too lazy to understand the difference between affect and effect? Is it not enough for them to affect something or to have an effect on it? Is the physical implication of registering an impact, landing a blow, or creating a crater just too much to resist? Should I be blaming video games?

Seriously, maybe this all stems from kids sitting around too much and not being active enough. They don’t do verbs. They are avatars. In the real world they actually are. They feel compelled to add the “actually.” Perhaps because they spend too much time in virtual reality. This has spread to grown-ups as well. We don’t believe that something has happened unless it has actually happened. Not figuratively. Not basically or generally. It literally, actually happened.

I’m not sure which of these word phenomena I hate more. The effect on our culture is ridiculous. And I mean that in the original definition of the word: deserving of ridicule. In case you’ve forgotten, ridicule is a bad thing, not a good thing (unless you’re from the school of thought that believes any attention is good attention). Calling a thing ridiculous used to be derogatory. Now it’s so bad it’s good. I don’t have a problem with that. Not really. Except when I’m tempted to order the Ridiculous Sundae at Emack & Bolio’s, I want to know if it’s so ridiculous that it’s good or so ridiculous that it’s bad. Is it so yummy and bad for me that I have to have it, or is it so bad for me that I will regret it in the morning? I really need an answer to this question, people. For reals, has anyone tried one? Did it make you sick? Should I run right out and order one now? I need to know so badly, it’s ridiculous.

It bet it’s awesome. That’s traditionally my go-to word. Similar to ridiculous, awesome is a word I use a lot and often mean sarcastically. Even I know it’s difficult to tell when I’m using the word sincerely. And then there was the whole ironic awesome story. This one is worth the digression, trust me…

Mr. Snarky and I were in Seattle for July 4 visiting friends from college and their new baby, SBJ. After SBJ went to bed, our host and hostess invited a crowd of friends over for dinner. As the wine flowed, the conversation turned to Turntable (hah, no pun intended there). Our host was streaming music from the music sharing site, and we were discussing how it worked, specifically the Lame and Awesome buttons. One of the guests made a joke about frequenting a room (the Turntable lingo for a radio station) that occasionally included songs from Journey and REO Speedwagon.

If you’re wondering what’s wrong with that, think of any overplayed song from the early 80s. You’re remembering how much you loved those songs at the time. And you’re secretly thinking they were kind of awesome, right? But something else is happening in the back of your brain. Most of you would be embarrassed to admit that you ever listened to (forget admitting that you liked) those songs when they were current. Just thinking about it makes you cringe, right? Well that’s how the dinner conversation went. After another bottle or three of wine, someone suggested that what Turntable really needs is an Ironic Awesome button for those moments when you just “Can’t Stop Believing.”

We’ve become such a jaded, sarcastic, world-weary society that we don’t want to click Like. We want a Dislike button on Facebook. And we want an Ironic Awesome button on Turntable. We want it so badly that these words had to be spoken later in the evening, “John, you know there’s not really an Ironic Awesome button, right?” John [name changed to protect the gullible] was silent for a spell, and without a hint of embarrassment hung his head in disappointment. I laughed so hard, I cried. It was awesome.

Here’s the catch. There are [actually] things in real life that inspire awe: the Grand Canyon, the Eiffel Tower, Table Mountain. These are things that must be experienced with all of your senses. Watching the Travel Channel on a big screen tellie is not enough. Standing at the edge of the Grand Canyon on a 100 degree day in a spot where you cannot see the other side or the bottom or either end while wondering how long your water will last…standing under the Eiffel Tower and bearing witness to the gray-brown metalwork holding it all up, the three elevators it takes to reach the top, the whirling-vertigo feeling of standing below and craning your neck up, searching for the topmost spire…these things are truly awe inspiring.

Climbing Table Mountain on a summer afternoon in December (Southern-hemisphere summer) thinking of a friend who made it to Cape Town and didn’t do the climb and a friend of a friend who mistook the conditions and was overcome by fast-moving weather that changes in the blink of an eye from clear and dry to heavy and wet with poor visibility and unsafe climbing and dire consequences…these are things that must be experienced firsthand. How else would you appreciate that the walk up is cut into the side of the mountain like a staircase? The steps are [ridiculously] steep, requiring you to reach a hand to the cool, dusty stone and pull yourself up. How else could you grasp the perspective from the top across wild, unfamiliar ocean as the fog rolls in and the temperature drops twenty degrees if you can’t [actually] stand there and feel the breeze on your face? How else would you taste the sea on the wind or register the hue of the water or comprehend the scale of the Cape and its city if you don’t [actually] experience it yourself?

It’s not ironic awesome. It is awesome.

I think you’ve caught it in time.

After three weekends away and too many late nights at work, I finally decided tonight was the night for watering the garden. It was starting to look extremely droopy, full of unhappy flowers and healthy weeds instead of the other way around. I’m uncertain how the weeds thrive while everything else suffocates in this heat. I guess the plants with the staying power—the ones that grow anywhere in any conditions—eventually win. I’m sure that’s a metaphor for something, but there’s no need to analyze it. That’s just how natural selection works, I guess.

The thing I find even more surprising, no, irritating, no, umm…I don’t know. The thing I notice every summer as if it’s a new phenomenon is how the plants I didn’t plant with my own two hands thrive. The hostas and ferns and creeping ivies come back bigger and better every year. There’s usually something new too, something hidden in the ground making a comeback or something dropping in from a neighbor’s garden.

Speaking of neighbors, my next door neighbor walked down our shared driveway as I was tugging on the hose.

“Isn’t it going to storm tonight?” She asked, while I wrestled with the tangled mess.

I shrugged and said, “It needs it. I neglect it [the garden] because I can’t stand dealing with this hose.”

“You should get one of those rolling things like we have,” she suggested with a nod toward her perfectly coiled water-delivery system.

As we continued chatting, my mind wandered a bit. I pondered why I didn’t get one of those rolling things or make more time for such a simple chore like watering. After all, I did spend nearly two whole weekends purchasing and planting all those flowers. The ones hanging from the trellis have died. The hydrangea is getting too much sun at the back of the house. And someone or something stole the only red tomato my plants have produced so far. The raspberries are great, but that’s because they grow like weeds. Red, ripe, juicy berries are popping up on seemingly lifeless branches. Every other day or so for two to three weeks, I’ve harvested small handfuls, enough to cover my morning granola. Nature is amazing.

So why don’t I put in the effort? For a totally stupid reason: because the hose is a situation. The spigot to turn on the water is at the opposite end of the house from where the water comes out—and in the basement. I have to go down into the basement, walk the length of the house, turn on the water, walk back to the other end of the house, up the stairs, and outside to the hose. Then I have to unravel the hose and drag it from the back of the house (where we have a few fruits and veggies) to the front of the house (where we have copious plants and flowers). Invariably, I then have to walk back along the length of hose and work out the kinks so the water will come out the spray nozzle. Rinse and repeat that last step until the entire garden is soaked.

This evening, my neighbor, Mrs. Green Thumb (not her real name), was strolling by as I stepped out onto the front sidewalk, balancing the hose under one arm and firing it like a canon at the cracked earth beneath my plants.

“Hello!” I greeted her cheerily.

“Oh, good,” she replied.

Her response did not match my greeting in the slightest, but I beamed back a warm smile that matched her own.

“We’ve been away,” I said, to excuse my obviously neglected plants while she stopped to appraise the situation.

“I think you’ve caught it in time,” she nodded her approval.

I nearly dropped the hose to throw my arms around her in gratitude. When it comes to matters of the earth and green, growing things, an endorsement from Mrs. Green Thumb is like a mandate from Mother Nature. I was proud and relieved by her words. I managed to restrain my joy as we chatted a moment longer. Then she walked on.

As I stood under an ever-darkening evening sky, I brooded about how much control I have over what grows. Most days (when I’m in an ever-darkening mood) it seems as though what wants to grow will grow, and what doesn’t won’t. My garden teases me. It gives me a false sense of authority. I can put things in and pull things out. But I can’t choose what will flourish and what will wilt during a week of 90+ degree heat. (That’s in Fahrenheit for any un-American readers.)

Standing in the hot dusk, the warm breeze pushed me around. The wind battered my skin blowing the thick, tight air closer. The cool spray from the hose provided some relief, but I focused the stream on the ground in an attempt not to waste the precious drops. As I concentrated the water and my attention on green leaves, my mind turned to my adventures in Africa. It has been Africa-hot here this week. Zimbabwe in early summer hot.

In Zimbabwe in early summer, Mother Nature performs an awe-inspiring and delightful trick. Barren, lifeless-looking trees sprout delicate, barely-visible spring buds in preparation for the approaching rainy season. Now you’re wondering, What’s so great about that? That’s what happens in spring, right? If creating something out of nothing doesn’t strike you as that amazing, ponder what happens next.

Gaya sends a rain storm, one short rain. The water disappears into hard-packed clay seemingly lost forever. But indeed, that one rain rallies the trees and shrubs to defy months of drought. Dry branches shrug off the dusts of winter. Leaves open. Trees turn green. That one brief rain primes the soil in preparation for rains that are yet to come. The leaves open, against all odds, to catch waters that are two weeks away yet. That one short rain forces the change in season. It gives the African bush the courage to grow and renew itself year after year. A rain storm that quick wouldn’t even register on the radar of a resident of Seattle, London, or Boston. But that storm forces the leaves to open so they can catch the coming storms. Two hot, humid weeks later, the heavens will open and the rains will start in earnest. Life will defeat death this year as it did last year. How the leaves and trees remember that while they sleep through dry and dusty winters may be just another example of natural selection. But it’s a wonderful, beautiful mystery to me.

As the evening light retreated, I pictured viridian Acacia leaves towering above rusty grasses surrounded by pure azure sky. I took my time finishing the watering. And when I was done, I coiled the hose neatly. Just as I finished, the sound of thunder rolled in on the breeze.

The Driver That Stopped and the Driver That Didn’t

On a recent morning walk with Pepper, I stopped at the corner of Aspinwall and Perry, watching the traffic go by. Busy morning commuters pretended not to notice us hovering at the edge of the crosswalk. I waited patiently. (I know what you’re thinking, “Sarah, patient? That’s unusual.” But at 7:30 am, I’m not really in the mood to pick a fight with Boston driver. And I like to start my morning with a little calm, knowing it won’t last throughout the day.)

I waited patiently until a big, green, Brookline sewer maintenance truck stopped for me. When the truck stopped, the cars coming from the other direction took the cue and stopped as well. I was clear to cross. Except for the woman in the Volvo pulling out of Perry Street and turning left onto Aspinwall through the crosswalk before me. She too pretended she couldn’t see me—a physical impossibility as she was stopped at the corner as long as I was, and I was clearly in her line of sight as she watched and waited for her chance to turn. She made the left while Pepper and I stood in the street in front of the big green truck.

There were two men in the truck. The one in the driver’s seat stared at the woman in the Volvo. I should say, he glared down at her from his high perch. He commanded and scolded as if the tall black bench seat was a throne; he hurled insults like thunderbolts as she passed.

The man in the passenger seat grinned merrily at me and waved as I crossed. I smiled back and returned his cheerful wave.

I have no idea what the driver said and neither does the woman in the Volvo. Both windows of the truck were closed. If I had heard him, I imagine would have thought something like, that’s no way to start my day. Without the words, I will remember the chivalrous driver who stopped and his companion’s happy smile.

The Mailman Sits in a Mailbox

On my way home from Coolidge Corner, I watched a mailman open a mailbox on Harvard Street. It was one of the relay ones, not the ones you can put mail in. He then sat down on the edge of it, pulled a magazine out of his bag, scooted back, and pulled his feet inside.

I almost stopped to snap a picture on my BlackBerry when all I could see were feet on the sidewalk. It was as if the gray metal box had sprouted a pair of human legs clad in khaki trousers and was getting ready to stand up and walk away. But I didn’t think I could get to my phone fast enough. And I was worried he would see me, and it would get awkward. So I kept walking, resisting the urge to stop and stare.

As I walked away slowly, I tried and failed to form an opinion about this. Not a judgment, just a simple opinion like, that’s interesting or people are strange. Nothing came. My mind was a complete blank.

My rule is this. I strive to never criticize a man for the way he does his job if it’s a job I would never want to do myself. The mailman performs a thankless task six out of seven days a week for 52 weeks a year. In doing that job, he pledges himself to the USPS creed,“Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.” I have several opinions about this.

1.      This is not an easy creed to follow day in and day out.

2.      You’ve gotta’ appreciate a man who follows a creed.

3.      It mentions nothing about tired feet.

The mailman takes a break on his solitary and repetitive path through the neighborhood by tucking himself away in a confined space away from prying eyes. That’s okay with me.